Rainbow Medical Centres

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Stay well this Winter
- New
10/12/2019
People are being urged to keep an extra special eye on themselves and the people they care for over the winter period so minor illnesses don’t become more serious. Those who are older or have long term conditions may be particularly vulnerable Read more
Practice closure for training
- New
26/11/2019
The practice will be closed for training on: Friday, December 13: Thatto Heath Surgery from 12:45 until 15:15; Sutton Surgery from 13:00 until 15:00 Read more
Flu
- New
20/09/2019
How to manage flu Read more
Important Update to Ordering Prescriptions Online
20/08/2019
NHS 111 online
12/03/2019
The Practice’s Patient Group (PPG) is actively looking for new members.
12/03/2019
Weekend and Evening Appointments
18/02/2019

Online Consultations

Contact your doctors to get advice for your problem now

Rainbow Medical Centres