Enhanced Access Service

This Practice is part of St Helens South Primary Care Network (PCN), who are providing early morning, evening and weekend appointments for our patients. These appointments are in addition to those provided by the practice and are generally used for routine, non-urgent care.

This Enhanced Access Service provides a range of pre-bookable appointment types covering normal GP & ANP appointments and routine nursing care such as annual reviews and smears, as well as more specialised appointments for physio, podiatry, mental health, pharmacists and social prescribers:

• Monday: 18:30 – 21:00 (GP & ANP Appointments)
• Tuesday: 07:00 – 11:00 (GP Appointments)
• Tuesday: 18:30 – 21:00 (GP, ANP & Social Prescribing Appointments)
• Wednesday: 18:30 – 21:00 (GP, ANP, Social Prescribing & Pharmacy Appointments)
• Thursday: 18:30 – 21:00 (GP, Podiatry, Practice Nurse Appointments)
• Friday: 18:30 – 21:00 (GP Appointments)
• Saturday: 09:00 – 17:00 (Various appointments which can change each week and may include specialist clinics, such as Coil fitting and removal)

Please note the Mon-Fri sessions are held remotely, via telephone, apart from the Practice Nurse and Podiatry Clinic which will be held at Rainhill Village Surgery.

The Face-to-Face appointments on Saturdays will be held at the following venues:

• Rainhill Village Surgery 529 Warrington Road, Rainhill L35 4LP
• The Spinney Medical Centre Whittle Street St Helens Merseyside WA10 3EB

To make an appointment, please contact the surgery, and you will be offered an Enhanced Access Service where appropriate.

Practice Closures

Bank Holidays/Holiday Closures

Full Day Closures 2024

• Monday 1st January – New Year’s Day
• Friday 29th March – Good Friday
• Monday 1st April – Easter Monday
• Monday 6th May – Early May Bank Holiday
• Monday 27th May – Spring Bank Holiday
• Monday 26th August – Summer Bank Holiday
• Wednesday 25th December – Christmas Day
• Thursday 26th December – Boxing Day

Half Day Closures 2024

Practice closures for half day training in 2024, when both sites will close at 1pm/13:00hrs:

• Thursday 25th April
• Thursday 23rd May
• Wednesday 26th June
• Wednesday 24th July
• Wednesday 25th September
• Thursday 24th October
• Thursday 28th November

Half Day Closures 2025

Practice closures for half day training in 2025, when both sites will close at 1pm/13:00hrs:

• Wednesday 26th February

When We Are Closed

Please do not call the 24 hour duty doctor except in emergencies.

In an emergency: please phone the surgery as normal. If you need to see a doctor you will be asked to attend an out of hours emergency centre. Your call will be recorded.

Other Sources of Help

NHS 111 24 hour phone advice 111

NHS 111 online www.nhs.uk

NHS Walk-In Centre Tel: 01744 627400

The Millennium Centre, Bickerstaffe Street, St Helens

Opening Hours 07:00 – 22:00 Monday to Saturday

09:00 – 22:00 Sunday

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.